Sephora Sales and Service Leader

Cincinnati • USA

Wednesday, March 26, 2025

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a conglomerate renowned for its luxury goods. Sephora is dedicated to providing a diverse range of beauty products and exceptional customer service, fostering an inclusive environment where creativity and innovation thrive.

1. Implement Sephora's sales and service experiences to meet company standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Compliance and standards enforcement
5. Performance monitoring and analysis

Prior leadership experience in retail sales or services is required.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora is committed to fostering a beauty community where diversity, inclusion, and belonging are celebrated. The company values a workplace where every individual's uniqueness is honored and respected.