Sephora Sales and Service Leader

Chicago • USA

Tuesday, May 6, 2025

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH, the world-renowned luxury goods conglomerate. Known for its innovative approach to beauty and its commitment to diversity and inclusion, Sephora offers a dynamic and supportive work environment where employees can thrive and grow.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Performance monitoring

Prior leadership experience in retail sales or services is preferred.

$25.00 - $30.82 per hour, based on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and a commitment to diversity and inclusion.

Sephora fosters a culture of diversity, inclusion, and belonging, celebrating the uniqueness of every individual. The company is committed to creating a supportive and respectful environment where employees can excel and grow.