Sephora Sales and Service Leader

Chicago • USA

Monday, February 3, 2025

Sephora, a distinguished name in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora is dedicated to fostering a dynamic and inclusive environment where creativity and individuality are celebrated. The brand is synonymous with luxury, offering a diverse range of beauty products and services that cater to a discerning clientele.

1. Implement sales and service experiences that align with Sephora's high standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in sales, service, and operational excellence.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with Sephora's store standards, maintaining a professional and inviting environment.
5. Support client loyalty programs and monitor key performance indicators to drive success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Communication and multitasking

Prior leadership experience in retail sales or services is preferred.

$25.00 - $30.81 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, along with a flexible work schedule option for those seeking a balance between professional and personal commitments.

Sephora is committed to creating a beauty community where diversity, inclusion, and belonging are at the forefront. The workplace culture is one of respect and celebration of individuality, ensuring that all employees feel valued and empowered to contribute their unique perspectives.