Sephora Sales and Service Leader

Chicago • USA

Thursday, January 16, 2025

Sephora, a leading name in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Known for its innovative approach to beauty retail, Sephora offers a diverse range of high-quality products and a unique shopping experience, fostering a vibrant and inclusive work environment.

1. Implement Sephora's sales and service experiences to meet company standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Compliance and standards enforcement
5. Communication and multitasking

Prior leadership experience in retail sales or services is preferred.

$25.00 - $30.82 per hour, based on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora is committed to fostering a beauty community where diversity, inclusion, and belonging are celebrated. The company values a respectful and inclusive workplace, offering equal opportunities for all employees.