Sephora Sales and Service Leader

Charlotte • USA

Monday, July 14, 2025

Sephora, a leading beauty retailer under the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its commitment to diversity, inclusion, and excellence in customer service. As a part of the selective distribution division, Sephora offers a dynamic environment where innovation and passion for beauty converge.

1. Implement sales and service experiences that align with Sephora's high standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in sales, service, and operational excellence.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional and inviting environment.
5. Support client loyalty programs and monitor key performance indicators to drive success.

1. Prior leadership experience in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Communication and multitasking
6. Adaptability and resilience

Minimum of 3 years in a leadership role within retail sales or services.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work arrangements.

Sephora fosters a culture of inclusivity and belonging, celebrating the uniqueness of each individual. The company is committed to creating a supportive environment where diversity is respected and honored, encouraging employees to thrive both personally and professionally.