Sephora Sales and Service Leader

Charlotte • USA

Tuesday, June 17, 2025

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global luxury goods conglomerate. Known for its innovative approach to beauty and cosmetics, Sephora offers a dynamic work environment where creativity and diversity are celebrated. As an employer, Sephora is committed to fostering a culture of inclusivity and professional growth.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management.
2. Client service excellence.
3. Sales strategy execution.
4. Operational compliance.
5. KPI monitoring.

Prior leadership experience in retail sales or services is required.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work arrangements.

Sephora fosters a beauty community where diversity, inclusion, and belonging are celebrated. The workplace culture is one of respect and honor for every individual's uniqueness, with a strong commitment to professional development and equal opportunity.