Sephora Sales and Service Leader

Charlotte • USA

Monday, April 28, 2025

Sephora, a prominent name in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Known for its commitment to innovation and excellence, Sephora offers a dynamic work environment where employees are encouraged to grow and develop their careers. As an employer, Sephora values diversity, inclusion, and belonging, fostering a community where every individual's uniqueness is celebrated and respected.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and the ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Consistent and reliable attendance.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Communication and interpersonal skills
5. Adaptability and problem-solving

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, with actual pay depending on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and a commitment to diversity and inclusion.

Sephora prides itself on a workplace culture that emphasizes diversity, inclusion, and belonging. The company is dedicated to creating a beauty community where everyone's uniqueness is celebrated, fostering an environment of respect and honor. Employees are encouraged to bring their authentic selves to work, contributing to a vibrant and dynamic team atmosphere.