Sephora Sales and Service Leader

Charlotte • USA

Tuesday, January 14, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora champions diversity, inclusion, and belonging, fostering an environment where creativity and individuality are celebrated. The brand is dedicated to providing exceptional customer experiences and empowering its employees to excel in their careers.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards and maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Effective communication
5. Adaptability and resilience
6. Time management

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and opportunities for career advancement.

Sephora prides itself on a culture of diversity, inclusion, and belonging, where every employee's uniqueness is celebrated and respected. The company is committed to creating a supportive and dynamic work environment that encourages professional growth and personal development.