Sephora Sales and Service Leader

Charlotte • USA

Tuesday, December 10, 2024

Sephora, a leader in the beauty retail industry and part of the Selective Distribution business group, is renowned for its dedication to providing exceptional customer experiences. As a subsidiary of the LVMH conglomerate, Sephora benefits from a rich heritage of luxury and innovation, offering employees a dynamic and inclusive workplace where creativity and diversity are celebrated.

1. Implement sales and service experiences in alignment with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Communication and multitasking

Prior leadership experience in retail sales or services is required.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, along with a diverse and inclusive workplace environment.

Sephora fosters a culture of diversity, inclusion, and belonging, celebrating the uniqueness of each individual. The company is committed to creating a supportive environment where employees can thrive and grow.