Sephora Sales and Service Leader

Brooklyn • USA

Thursday, February 13, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Renowned for its innovative approach to beauty, Sephora offers a unique retail experience that combines a diverse range of products with expert advice and personalized services. As an employer, Sephora is committed to fostering a diverse and inclusive workplace where creativity and individuality are celebrated.

1. Implement and uphold Sephora's sales and service standards to ensure an exceptional shopping experience.
2. Support and coach team members, including Coordinators and Beauty Advisors, to excel in their roles.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Monitor and support client loyalty programs and key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Effective communication
5. Problem-solving and adaptability

Prior leadership experience in retail sales or services is required.

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible working options.

Sephora is dedicated to creating a beauty community where uniqueness is celebrated. The company values diversity and inclusion, ensuring a respectful and supportive workplace for all employees. Sephora is committed to equal opportunity employment and providing reasonable accommodations for applicants with disabilities.