Sephora Sales and Service Leader

Braintree • USA

Monday, February 3, 2025

Sephora, a distinguished name in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora is dedicated to fostering a diverse and inclusive environment where creativity and individuality are celebrated. The brand is synonymous with exceptional customer service and a dynamic workplace culture that encourages professional growth and development.

1. Implement sales and service experiences that align with Sephora's high standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in sales, service, and operational excellence.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional and welcoming environment.
5. Support client loyalty programs and monitor key performance indicators to drive success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy implementation
4. Operational compliance
5. Communication and multitasking

Prior leadership experience in retail sales or services is preferred.

$25.00 - $30.81 per hour, depending on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, including diversity, inclusion, and belonging initiatives. Employees may also benefit from flexible work arrangements and potential career advancement opportunities.

Sephora prides itself on a culture of diversity, inclusion, and belonging, creating a beauty community where every individual's uniqueness is celebrated. The workplace is dynamic, fostering creativity and professional growth, and is committed to equal opportunity employment.