Sephora Sales and Service Leader

Sephora is a leading global beauty retailer and a member of the LVMH Group, recognized for its curated assortment of prestige cosmetics, fragrances and skincare. As an omnichannel retailer, Sephora emphasizes client education, innovation and inclusive representation while investing in employee development through role-specific training and career pathways.

1. Lead by example to inspire and motivate the store team to deliver elevated client experiences and consistently achieve sales targets.
2. Coach, mentor and develop associates through regular feedback, performance conversations and targeted training in product knowledge and service standards.
3. Drive client engagement through expert product recommendations, personalized consultations and loyalty program activation.
4. Support daily store operations including inventory management, visual merchandising, cash handling and adherence to store standards.
5. Assist with onboarding and continuous learning initiatives to maintain service excellence and brand compliance.
6. Maintain punctuality, dependable attendance and flexibility to work nights, weekends and holidays as required for peak retail operations.

1. Minimum 2 years of leadership experience in retail, hospitality or a service environment (supervisory or lead role preferred).
2. Proven track record of coaching teams to meet or exceed sales and service objectives.
3. Outstanding interpersonal and communication skills with a client-first orientation.
4. Demonstrated ability to learn and convey product knowledge quickly; comfortable with loyalty program mechanics and brand initiatives.
5. Physically able to lift and carry up to 50 pounds and perform the duties of a high-energy retail environment.

1. Team coaching and development
2. Client engagement and consultative selling
3. Product knowledge delivery (cosmetics/skincare/fragrance)
4. Visual merchandising
5. Inventory management and stock replenishment
6. Effective verbal communication and interpersonal skills
7. Schedule flexibility and reliability

Minimum 2 years of leadership experience in a retail, hospitality or service environment; demonstrable success coaching teams and achieving sales goals in a fast-paced setting. (Some ATS records indicate a 3-year minimum requirement.)

High school diploma or equivalent required; post-secondary education or cosmetology/beauty certifications preferred.

Comprehensive healthcare and wellbeing benefits (eligibility applies).

Sephora cultivates a beauty-forward, inclusive workplace that prizes diversity, creativity and continuous development. The brand fosters a collaborative, fast-paced retail environment with a strong emphasis on training, mentorship and client-centric service.