Sephora Sales and Service Leader

Bayamón • USA

Friday, May 16, 2025

Sephora, a renowned leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global luxury goods conglomerate. Sephora is celebrated for its innovative approach to beauty retail, offering a diverse range of products and a commitment to exceptional customer service. As an employer, Sephora fosters an inclusive and dynamic work environment that encourages growth and creativity.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in sales, service, and operational excellence.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional and welcoming environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to drive success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Communication and multitasking
6. Adaptability and resilience

Prior leadership experience in retail sales or services is required.

$21.40 - $26.35 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, along with a commitment to diversity, inclusion, and belonging. Employees may also benefit from flexible work arrangements and opportunities for career advancement.

Sephora is dedicated to creating a beauty community where diversity is celebrated, and every individual's uniqueness is respected. The company values inclusivity and provides a supportive environment that encourages personal and professional growth.