Sephora Sales and Service Leader

Ann Arbor • USA

Monday, May 26, 2025

Sephora, a leader in the beauty retail industry, is renowned for its innovative approach to cosmetics and skincare. As part of the LVMH Moët Hennessy Louis Vuitton group, Sephora benefits from the prestige and resources of one of the world's largest luxury goods conglomerates. The brand is committed to fostering an inclusive and dynamic work environment, where creativity and diversity are celebrated.

1. Implement sales and service experiences in alignment with Sephora's standards.
2. Support and coach team members in sales, service, and operational tasks.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Communication and multitasking

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, based on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible working options.

Sephora is dedicated to creating a beauty community where uniqueness is celebrated, fostering an inclusive and respectful workplace. The company values diversity and is committed to equal opportunity employment, ensuring all employees and applicants are treated fairly and with respect.