Sephora Sales and Service Leader

Amherst • USA

Monday, June 23, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its prestigious brands and commitment to excellence. Sephora is dedicated to providing exceptional customer experiences and fostering a diverse and inclusive workplace.

1. Implement sales and service experiences in alignment with Sephora's standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional and welcoming environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Compliance and standards enforcement
5. Performance monitoring and analysis

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, a commitment to diversity and inclusion, and flexible work options. Additional details can be found on the company's benefits webpage.

Sephora fosters a beauty community where uniqueness is celebrated, and diversity and inclusion are integral to the workplace culture. The company is committed to equal opportunity and providing reasonable accommodations for applicants with disabilities.