Sephora Sales and Service Leader

Sephora is a global beauty retailer known for its broad assortment of prestige cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora combines luxury retail standards with a strong focus on innovation, training and customer experience, offering structured career paths across store, merchandising and corporate functions.

1. Lead by example to motivate and coach store teams to deliver exceptional client service and achieve sales targets.
2. Drive sales performance through expert product knowledge, personalized client consultations and active client engagement.
3. Provide ongoing coaching, feedback and development to support team growth and succession.
4. Support onboarding and continuous learning on brand initiatives, loyalty programs and service protocols.
5. Oversee daily store operations including inventory management, visual merchandising and maintenance of store standards.
6. Promote a culture of inclusivity, teamwork and adherence to company policies to ensure a safe, welcoming shopping environment.
7. Maintain flexible availability to cover peak retail hours, including nights, weekends and holidays, and meet scheduled hours.

1. Minimum 3 years of leadership experience in retail, hospitality, or a client-facing service environment.
2. Proven ability to coach, develop and inspire frontline teams to meet sales and service objectives.
3. Strong client service and sales conversion skills with demonstrable product knowledge across beauty categories.
4. Excellent verbal communication and interpersonal skills; comfortable in a fast-paced, dynamic retail environment.
5. Ability to perform physical tasks required by the role, including lifting and carrying up to 50 pounds.

1. Team leadership and coaching
2. Client engagement and sales conversion
3. Product knowledge across beauty categories
4. Visual merchandising and inventory control
5. Excellent communication and interpersonal skills
6. Familiarity with loyalty program enrollment and clienteling practices

Minimum 3 years of leadership experience in retail, hospitality, or service environments with a track record of coaching teams to achieve sales and service goals.

High school diploma or equivalent required; postsecondary coursework or credential in business, retail management, cosmetology, or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, inclusive retail culture that values diversity, creativity and continuous learning. The company emphasizes hands-on training, talent development and a client-first mindset consistent with its position within the LVMH luxury portfolio.