Sephora Retail Training Manager

London • UK

Tuesday, April 15, 2025

Sephora, a prestigious name in the beauty retail sector, is part of the esteemed LVMH group, renowned for its luxury brands and innovative approach. As an employer, Sephora is dedicated to inspiring its customers and empowering its teams, fostering an environment where diversity is celebrated and individuals are encouraged to become the best versions of themselves. The company is united by a common goal: to reimagine the future of beauty by empowering the extraordinary in each person.

1. Design and deliver a comprehensive annual training calendar aligned with regional strategy and UK priorities.
2. Manage all aspects of training across onboarding, client experience, product knowledge, and leadership development.
3. Coordinate classroom-based and digital learning, as well as in-store coaching and follow-up.
4. Track performance metrics and report on training effectiveness to senior leaders.
5. Ensure seamless coordination with brand partners on training activity and expectations.
6. Act as a key point of contact between the UK and wider European training community.
7. Maintain and optimize digital learning platforms and content for ease of use across store teams.
8. Coach and develop the UK Retail Training Specialist to support long-term talent development.

1. Strong background in learning and development, ideally within a retail, beauty, or service-driven environment.
2. Experience designing and implementing training programmes across multiple locations.
3. Strong facilitation and presentation skills with a flair for storytelling and engagement.
4. Familiarity with modern learning techniques including digital learning tools and coaching frameworks.
5. Ability to manage multiple projects simultaneously while keeping stakeholders aligned.
6. Strong sense of initiative and ownership, with the ability to influence at all levels.
7. Passion for retail, team development, and client experience.
8. Values-driven approach, with a genuine interest in building inclusive, people-first cultures.

Experience in learning and development, preferably within retail, beauty, or service-driven environments.

Sephora offers a dynamic work environment surrounded by talented leaders and teams, personalized career development plans, and the opportunity to be part of a global leader in beauty retail.

Sephora's culture is defined by its innovative spirit and commitment to inclusivity. As part of the LVMH family, Sephora encourages creativity, continuous learning, and personal growth. The company values diversity and fosters an environment where employees can be themselves and contribute to reimagining the future of beauty.