Sephora Retail Trainer

Dubai • United Arab Emirates

Monday, January 20, 2025

Sephora, a distinguished name in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora offers a vibrant and inclusive environment where creativity and individuality are celebrated. The company is dedicated to empowering its employees, fostering exploration, and making a significant impact on the beauty industry. With a focus on progress and a contagious passion for beauty, Sephora is united by a shared vision to redefine the future of beauty retail.

1. Deliver comprehensive retail training modules both in-class and digitally.
2. Support the creation and updating of training materials for onboarding, Sephora Attitude, omnichannel, cashier training, and other retail-related programs.
3. Lead onboarding initiatives in collaboration with HR and store management, including digital onboarding and induction training.
4. Develop training materials for key retail events such as Ramadan and Festive seasons.
5. Monitor knowledge growth and retention following training sessions.
6. Review client feedback, mystery shopping, and Love Meter data to identify improvement areas and propose solutions.
7. Collaborate with cross-functional business partners to support retail project implementation and store-level needs.
8. Provide coaching and support at the store level, including on-the-floor coaching and performance assessments.
9. Visit flagship stores weekly and other regional stores biannually to assess needs and support store teams.
10. Support beauty trainers during their annual assessments of store teams.

1. Minimum of 3 years of experience with Sephora in a supervisory or management role.
2. Experience in delivering training and supporting learning and education projects is advantageous.
3. Proficiency in Arabic is beneficial.

1. Strong communication and presentation skills.
2. Agility and flexibility in managing diverse projects and business partners.
3. Ability to give and receive constructive feedback.
4. Creative thinking and self-motivation to work independently.
5. Understanding of business needs and adaptability to requirements.
6. High energy, enthusiasm, and motivation.

A minimum of 3 years in a supervisory or management position within Sephora, with a strong background in retail and training delivery.

The role offers an opportunity to work in a dynamic and fast-paced environment, with the chance to influence and shape the future of beauty retail. Employees are supported in their career development and have access to a vibrant community that values creativity and individuality.

Sephora's workplace culture is characterized by its vibrant energy and commitment to inclusivity. The company embraces uniqueness and creativity, fostering an environment where employees are encouraged to explore and innovate. Sephora is dedicated to empowering its team members and making a meaningful impact in the beauty industry, all while maintaining a fast-paced and dynamic work atmosphere.