Sephora Retail Store Supervisor

Hong Kong • China

Thursday, February 27, 2025

Sephora, a leader in the global beauty retail industry and a part of the esteemed LVMH Group, is renowned for its commitment to innovation, diversity, and excellence. As an employer, Sephora fosters an environment where creativity and individuality are celebrated, empowering employees to excel and contribute to the brand's dynamic growth.

1. Maintain optimal store staffing levels to ensure exceptional client experiences while adhering to budgetary constraints.
2. Monitor and report daily, weekly, and monthly sales results, communicating effectively with staff and headquarters.
3. Utilize client service reporting and floor observations to assess service levels and identify areas for improvement.
4. Review customer buying behaviors and develop action plans to achieve sales targets.
5. Demonstrate exemplary client service and leadership standards on the sales floor.
6. Train, develop, and supervise team members to enhance their leadership and business skills.
7. Provide timely recognition for successes and constructive feedback on areas for improvement.
8. Motivate staff to meet store goals and adhere to company policies.
9. Manage and control inventory levels throughout the store.
10. Ensure key product launches and initiatives are fully supported.
11. Maintain visual merchandising standards.
12. Ensure compliance with all Sephora policies and procedures.
13. Support cashiers with urgent issues such as customer complaints, exchanges, refunds, and queue management.

1. At least 3 years of solid supervisory experience in retail stores.

1. Strong leadership and coaching abilities.
2. Excellent communication, interpersonal, and presentation skills.
3. Organizational, analytical, and business management skills.
4. Responsibility and attention to detail.
5. Team-oriented with a positive attitude.

A minimum of 3 years of supervisory experience in retail environments is required.

Sephora offers a supportive and passionate work environment, extensive training opportunities, and a commitment to career development. Employees benefit from being part of a diverse and inclusive workplace that values personal growth and professional excellence.

Sephora, as a leading omni-channel beauty retailer and part of the LVMH Group, champions a culture of inspiration and inclusion. The company prides itself on fostering an environment where diversity is celebrated, and employees are encouraged to express their individuality and creativity. Sephora is committed to equal opportunity and creating a supportive workplace for all.