Sephora Retail Services Team Leader

Montreal • Canada

Wednesday, October 22, 2025

Sephora, a distinguished name in the luxury beauty retail sector, operates under the umbrella of the LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its curated selection of premium beauty products, Sephora is committed to delivering exceptional customer experiences and fostering a dynamic work environment. As part of LVMH, Sephora benefits from the resources and prestige of one of the world's leading luxury goods companies.

1. Support all sales floor areas, including color, skincare, fragrance, and Sephora Collection.
2. Ensure team members execute Sephora's sales model and provide exceptional customer service.
3. Monitor store revenue and opportunities, ensuring team members meet sales targets.
4. Maintain visual merchandising standards and support execution of merchandising concepts.
5. Act as the Manager on Duty, collaborating with team members and engaging with customers.
6. Demonstrate strong business acumen and adjust staffing levels to meet customer needs.
7. Participate in the interview process for potential team members.
8. Foster team engagement and embody Sephora's values, including customer passion, innovation, and teamwork.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong customer service skills.
4. Effective time management and problem-solving abilities.

1. Customer service excellence
2. Sales model execution
3. Visual merchandising
4. Team leadership
5. Business acumen
6. Problem-solving
7. Time management

Minimum 3 years of experience in a similar retail environment.

Employees enjoy discounts, complimentary products, exclusive brand events, and extensive training opportunities for career development.

Sephora prides itself on a vibrant and inclusive workplace culture, where innovation and expertise are celebrated. Employees are encouraged to balance work and personal life, respect diversity, and collaborate as a team to achieve common goals.