Sephora Retail Manager

Hong Kong • China

Tuesday, September 16, 2025

Sephora, a division of the esteemed LVMH Moët Hennessy Louis Vuitton conglomerate, stands as the world's leading omni-channel prestige beauty retail brand. With a robust presence in Hong Kong, Sephora operates six strategically located stores, offering an unparalleled beauty shopping experience. As part of LVMH, Sephora benefits from the conglomerate's global influence and commitment to excellence, diversity, and innovation.

1. Oversee commercial management and strategic planning for network expansion.
2. Drive retail network to achieve commercial objectives including sales, profit, and service indicators.
3. Cultivate an enthusiastic store culture aligned with Sephora's DNA and experiences.
4. Manage sales budgets and shop profitability for each store.
5. Develop strategies and action plans to achieve sales and profit objectives.
6. Analyze business trends and conduct deep-dive analyses on selected stores.
7. Ensure full implementation of Store Operations Manual.
8. Own the store audit process and devise action plans for operational excellence.
9. Collaborate with regional retail managers for best practices sharing.
10. Enhance customer omni-experience and drive customer loyalty.
11. Collaborate with Marketing and E-Commerce teams for seamless customer experience.
12. Coach Store Managers and develop store teams to deliver KPIs.
13. Identify and develop key talents for future store management roles.
14. Support network growth strategies and expansion with the General Manager.
15. Conduct in-depth analysis of store performance and market trends.

1. Bachelor's degree.
2. Minimum 8 years of professional operational experience in retail.
3. Preferably with a beauty background, but not mandatory.

1. Strong leadership and motivational skills.
2. Excellent people management and development abilities.
3. Operations-minded with hands-on problem-solving skills.
4. Project management skills for large-scale initiatives.
5. Strong analytical skills for data-driven decision making.
6. Result-oriented with KPI setting and achievement capabilities.
7. Proficient in spoken and written Chinese and English.

Minimum 8 years of professional operational experience in retail, preferably within the beauty sector.

Bachelor's degree required.

Sephora offers a community where authenticity and diversity are embraced, fostering a culture of empowerment, learning, and growth. Employees are provided with the tools, space, and opportunities to innovate and lead, contributing to fulfilling work that makes a difference.

Sephora's workplace culture is rooted in authenticity, diversity, and empowerment. The company values learning and growth, offering employees the opportunity to innovate and lead. The collective spirit is fueled by the strength of differences, creating a fulfilling environment where every action contributes to the industry's inspiration.