Sephora Retail Assistant

Queensland • Australia

Friday, February 21, 2025

Sephora, a distinguished leader in the global beauty retail industry, operates under the prestigious umbrella of the Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. With a robust presence across Australia and New Zealand, Sephora boasts approximately 30 stores and a burgeoning online platform, continually expanding its footprint in the region. The brand is renowned for its commitment to diversity, discovery, and empowering individuals to embrace their unique beauty.

1. Provide exceptional customer service by creating a welcoming environment and addressing customer needs.
2. Assist customers in discovering Sephora's wide range of beauty, skincare, haircare, and wellness products.
3. Participate in initial onboarding and continuous learning through Sephora's online platform and field trainers.
4. Promote and explain the features and benefits of Sephora's CRM program to customers.
5. Engage in cross-training and attend in-store beauty expert training sessions.
6. Share knowledge of iconic brands with customers and team members.

1. Strong interpersonal skills and ability to build relationships with clients and team members.
2. Keen interest in new products and the latest beauty trends and techniques.
3. Ability to provide a high-quality customer experience.
4. Willingness to learn and expand product knowledge.
5. Flexibility to work across various departments and adapt to store needs.

Previous sales experience in a retail or customer-facing environment is preferred.

$27/hr plus Super and weekend loading.

Sephora offers a comprehensive benefits package including opportunities for personal development, gifted products, store discounts up to 45%, paid parental leave, birthday leave, personal leave, discounted gym memberships, 24/7 mental health well-being programs, life insurance, and a fun social calendar.

Sephora fosters an inclusive and diverse workplace culture that celebrates individuality and empowers employees to thrive. The company is committed to providing a supportive environment where all employees can grow and succeed, with a strong emphasis on continuous learning and development.