Sephora Retail Assistant (Beauty Advisor)

Sephora is a leading global beauty retailer and part of the LVMH group, offering a curated mix of makeup, skincare, haircare and wellness brands. The business operates an experiential, service-led retail model and maintains a growing footprint across Australia and New Zealand alongside a digital platform and a corporate head office in Sydney.

1. Deliver exceptional, consultative customer service to inspire and assist clients across beauty, skincare, haircare and wellness categories.
2. Provide product demonstrations, personalised recommendations and clienteling to drive conversion and repeat purchase.
3. Promote and enrol customers in the store CRM programme, explaining benefits and features to deepen client relationships.
4. Participate in onboarding, ongoing training and cross‑training sessions to maintain up-to-date product and technical knowledge.
5. Operate point-of-sale systems, handle transactions accurately and assist with stock replenishment and visual merchandising as required.
6. Support store trading during peak hours, including late nights and weekends, and contribute to a collaborative team environment.

1. Previous sales experience in retail or a customer-facing environment preferred.
2. Excellent interpersonal and communication skills with an ability to build rapport and long-term client relationships.
3. Flexible availability, ideally able to provide three full days including late nights, weekends and peak trading periods (Thursday–Sunday).
4. Right to work in Australia.

1. Customer service
2. Product demonstration
3. CRM
4. Clienteling
5. Retail POS systems
6. Cross-selling and upselling
7. Knowledge of beauty, skincare, haircare and wellness products
8. Strong interpersonal and communication skills

Entry-level role; prior retail or customer-facing sales experience is preferred but comprehensive onboarding and continuous training are provided.

High school diploma or equivalent preferred; tertiary study or vocational training in beauty, retail or related fields is advantageous but not required.

Opportunities for local and global career development; gifted products and up to 45% staff discount; paid parental leave, birthday leave and personal leave; discounted gym memberships and 24/7 mental health support; life insurance; access to a dedicated online learning platform; social events.

Sephora cultivates an inclusive, discovery-driven retail culture that celebrates diversity and continuous learning. The workplace encourages curiosity about new beauty trends and cross‑brand collaboration within the broader LVMH community, offering abundant development opportunities for ambitious retail professionals.