Sephora Retail Assistant (Beauty Advisor)

Sephora is a global beauty retailer known for its curated mix of prestige brands, private-label products and experiential in-store service. Part of the LVMH group, Sephora operates omnichannel retail and boutique stores internationally, offering career paths across store, field and corporate functions in the luxury beauty sector.

1. Deliver exceptional, personalised service to customers across cosmetics, skincare, haircare and wellness categories.
2. Demonstrate and advise on product features, application techniques and routines to help customers achieve their goals.
3. Promote and enrol customers in the store CRM/loyalty program to drive retention and lifetime value.
4. Support merchandising standards, maintain stock presentation and ensure product availability on the sales floor.
5. Operate point-of-sale systems, process transactions and handle customer enquiries with professionalism.
6. Participate in onboarding, ongoing in-store training sessions and cross‑training to broaden category expertise.

1. Previous sales experience in a retail or customer-facing environment; beauty retail experience advantageous.
2. Excellent interpersonal and communication skills with a customer-centric approach.
3. Availability to work key trading times, including late nights and weekends (ability to provide three full days across peak trading, typically Thu–Sun).
4. Keen interest in beauty trends, product innovation and continuous learning.

1. Customer service and clienteling
2. Product knowledge — cosmetics, skincare, haircare and wellness
3. Retail CRM familiarity
4. Visual merchandising and stock presentation
5. Point-of-sale (POS) transaction handling
6. Strong verbal communication and upselling ability

Entry-level role; previous retail or customer-facing sales experience is preferred. Candidates new to beauty retail but with strong customer service aptitude will be considered.

Opportunities for professional development in Australia and across the global group; gifted product and store discount (up to 45%); paid parental leave, birthday leave and personal leave; discounted gym memberships; 24/7 mental health programs; life insurance; access to an online learning platform; social and team events.

Sephora fosters an inclusive, discovery-driven retail environment where diversity and individual expression are celebrated. The workplace emphasizes continuous learning, cross-category expertise and an energetic, customer-first approach consistent with LVMH’s luxury retail standards.