Sephora Retail Assistant

Sephora is a leading global beauty retailer and part of the LVMH luxury group. The brand is recognised for its curated assortment of prestige cosmetics, skincare, hair and wellness products, and for delivering experiential, education-driven retail both in-store and online. Sephora offers structured learning programs and career mobility across the LVMH ecosystem.

1. Deliver an exceptional, personalised customer experience and build lasting client relationships.
2. Advise customers across beauty categories — makeup, skincare, haircare and wellness — and demonstrate product use and application techniques.
3. Drive sales and conversion by enrolling customers in the CRM/loyalty program and promoting relevant product and brand offers.
4. Maintain merchandising standards, complete stock replenishment and ensure visual presentation aligns with brand guidelines.
5. Operate point-of-sale systems, perform cash handling and complete shift duties (opening/closing) as required.
6. Participate in onboarding, ongoing training and cross-training sessions to maintain product knowledge and technical skills.

1. Previous retail or customer-facing sales experience preferred; demonstrable interpersonal and consultative selling skills.
2. Availability to work key trading periods including late nights and weekend shifts; ability to provide at least three full days of availability across peak trading days (Thursday–Sunday).
3. Strong interest in beauty trends, product knowledge and continuous learning.
4. Ability to work collaboratively within a fast-paced, team-oriented retail environment.

1. CRM program experience (customer enrolment and loyalty engagement)
2. Point-of-sale (POS) systems and cash handling
3. Product demonstration skills (makeup, skincare, haircare)
4. Retail merchandising and stock replenishment
5. Customer relationship management and consultative selling

Entry-level role; previous retail or customer-facing sales experience is preferred but not mandatory. Candidates should demonstrate strong interpersonal skills and readiness to learn through in-store and online training.

High school diploma or equivalent preferred.

Opportunities for professional development and cross-brand mobility; gifted products and store discounts up to 45%; paid parental leave, birthday leave and personal leave; discounted gym memberships and 24/7 mental health wellbeing programs; life insurance; online learning platform; social calendar.

Sephora fosters an inclusive, diversity-forward culture that emphasises discovery, education and personalised service. The environment is fast-paced and team-oriented, with a strong commitment to employee learning and career progression across luxury brands within the LVMH network.