Sephora Regional E-commerce Operations Manager

Singapore • Singapore

Sunday, August 24, 2025

Sephora, a leading brand in the luxury beauty sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora is dedicated to fostering a diverse and inclusive environment where employees are empowered to unlock their potential and contribute to the brand's growth. With a strong presence in the Asia Pacific region, Sephora SEA operates over 100 stores across 8 countries, including flagship locations in Singapore, Kuala Lumpur, and Sydney.

1. Drive e-commerce platform end-to-end funnel efficiency, collaborating with stakeholders and market teams.
2. Identify and implement opportunities to enhance platform funnel efficiency through agile methodologies.
3. Partner with Product, Tech, and Data Teams to prioritize and implement essential tools and features.
4. Establish a robust measurement framework with the Analytics Team to monitor performance and track KPIs.
5. Conduct performance reviews with countries, sharing best practices and following up on action plans.
6. Collaborate with Campaign, Merchandising, Marketing, and Supply Chain teams to optimize campaigns.
7. Lead and develop a high-performing e-commerce operations team, fostering a data-driven mindset.
8. Oversee day-to-day platform operations, leveraging tools and automation to improve processes.
9. Work closely with BPO vendors to monitor work quality, establish governance, and resolve escalations.
10. Identify and recommend tech requirements to enhance onsite funnel and operational efficiency.
11. Support POC, Pilot, and A/B testing initiatives to measure feature performance and provide feedback.

1. Proven 8-10 years of experience in e-commerce operations within a fast-paced, consumer-facing environment.
2. Experienced team leader with a minimum of 3 years in a leadership role.
3. Familiarity with front-end and back-end e-commerce operations processes.

1. Excellent strategic thinking and business acumen.
2. Strong data analysis skills with a track record of delivering business growth.
3. Proactive and resilient in driving digital transformation and innovation.
4. Effective stakeholder management skills.

Minimum of 10 years in e-commerce operations roles, with at least 3 years in a leadership capacity.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities to innovate and lead. Employees enjoy a community where authenticity is embraced, and diversity fuels collective spirit.

Sephora champions a world of inspiration and inclusion, celebrating diversity and fostering an environment where everyone can celebrate their beauty. The company is committed to equal opportunity and does not discriminate in recruitment or employment practices.