Sephora Quality Manager

Sephora, a trailblazer in the prestige beauty retail sector since its founding in 1969 in Limoges, France, is a subsidiary of the esteemed LVMH Group. Renowned for its commitment to diversity, inclusion, and innovation, Sephora offers a dynamic environment where employees are encouraged to explore their potential and contribute to a vibrant community. Sephora Collection, the brand's proprietary line, is dedicated to crafting trendsetting, reliable, and thoughtfully conceived products, impacting markets across Europe, the Middle East, the Americas, and Asia.

1. Manage the Quality team responsible for product homologation, quality control, and quality issues management.
2. Recruit and develop team members to ensure expertise and business continuity.
3. Organize and manage team workload and resources, including budget and operating costs.
4. Participate in the establishment and improvement of the quality system to ensure compliance with global regulations and Sephora Collection standards.
5. Perform quality risk assessments throughout project stages to identify technical risks and plan mitigations.
6. Ensure smooth execution and optimization of quality processes to guarantee product quality in the market.
7. Manage non-conformities and complaints, implementing corrective actions as necessary.
8. Consolidate and analyze KPIs and dashboards, promoting them internally and with suppliers.
9. Manage cross-functional and continuous improvement projects, including tool and process implementation.
10. Monitor and evaluate external service providers' performance.
11. Participate in defining and executing the audit program for suppliers and internal processes.
12. Ensure compliance with ISO 22716 and applicable quality assurance processes.

1. Master's degree in a scientific field, such as engineering.
2. 5 to 10 years of experience in a Quality role.
3. Fluent in English.

1. Dynamic and agile approach.
2. Rigorous, analytical, structured, and pragmatic mindset.
3. Interest in operational aspects of the role.
4. Strong team player with excellent communication skills.
5. Good knowledge of cosmetic formulation, packaging, risk assessment tools, and Good Manufacturing Practices (ISO 22716), MOCRA, CSAR, OTC.

Minimum 5 years of experience in a Quality role.

Master's degree in a scientific field, such as engineering.

Sephora offers a community where authenticity and diversity are celebrated, fostering a culture of empowerment, learning, and growth. Employees have access to tools, space, and opportunities to learn, innovate, and lead, contributing to work that brings fulfillment and makes a difference.

Sephora is committed to creating an inclusive environment that celebrates diversity and empowers individuals. The company encourages a culture of learning, innovation, and leadership, where employees are supported to explore their potential and contribute to the brand's mission of inspiring the beauty industry.