Sephora Quality Assistant Intern

Neuilly-sur-Seine France

Thursday, February 6, 2025

Sephora, a distinguished member of the LVMH family, stands as a beacon of innovation and excellence in the realm of luxury beauty retail. With a presence spanning 34 markets and over 3,000 stores worldwide, Sephora is committed to inspiring its clientele and empowering its workforce. The brand fosters an environment where diversity is celebrated, and individuals are encouraged to express their unique identities, contributing to Sephora's global impact as a leader in selective beauty distribution.

1. Manage customer dissatisfaction related to product quality across all brands in the European market.
2. Record information and inspect defective products.
3. Identify and report recurring product quality issues to Quality Study Officers.
4. Communicate verified issues to brands and establish regular follow-up.
5. Prepare, interpret, and share KPIs on customer dissatisfaction with the team.
6. Conduct quality control of products according to departmental quality procedures.
7. Perform and record organoleptic, functional, and microbiological tests on warehouse samples.
8. Report non-conformities to Quality Study Officers for action.
9. Send products to partner laboratories for microbiological analysis.
10. Record analysis results and release blocked references for market distribution in the internal management tool.
11. Engage in additional cross-functional tasks based on profile and workload, such as brand management, KPI presentation, process optimization, document system review, and enhancement of the internal management tool.

1. Scientific education with a minimum of Bac+2 (BTS, DUT) or higher (Master's, Engineering School).
2. Experience in the perfume and cosmetics industry through significant internships.
3. Previous experience in a cosmetic product quality department is ideal.

1. Strong interpersonal skills and ability to propose solutions.
2. Autonomous project management capabilities.
3. Pragmatic and organized work approach.
4. Attention to detail and team spirit.
5. Proficient in English, both spoken and written.
6. Competent in common computer tools.

Previous experience in a cosmetic product quality department is ideal, with significant internships in the perfume and cosmetics industry.

Scientific education with a minimum of Bac+2 (BTS, DUT) or higher (Master's, Engineering School).

Interns will benefit from working alongside talented teams, receiving personalized career development plans, and being part of a globally impactful brand. Sephora invests in the continuous learning and growth of its employees.

Sephora prides itself on its inclusive and diverse workplace culture, where creativity and individuality are celebrated. As part of the LVMH group, Sephora offers a dynamic environment that encourages innovation and personal growth, ensuring that all employees can thrive and contribute to the brand's global success.