Sephora Quality and Training Manager

Paris • France

Thursday, February 13, 2025

Sephora, a prestigious name in the beauty retail sector, operates under the esteemed LVMH conglomerate, renowned for its luxury brands. As an employer, Sephora is committed to fostering an inclusive environment where diversity is celebrated, and innovation is at the core of its operations. With a global presence spanning 35 markets and over 3,000 stores, Sephora empowers its 40,000 employees to redefine the future of beauty.

1. Monitor and evaluate the performance of the Customer Service partner to ensure customer satisfaction objectives are met across 11 European countries.
2. Identify root causes of customer dissatisfaction and implement prioritized action plans.
3. Design and implement comprehensive training programs, including the creation of training materials and conducting train-the-trainer sessions both remotely and in-person.
4. Maintain and update initial training systems to ensure relevance and field adaptation.
5. Propose and launch new initiatives aimed at enhancing quality and customer satisfaction.

1. Minimum of 8 years of experience in a similar role focusing on training and quality management.
2. Proven track record in managing external partners.

1. Strong customer orientation.
2. Fluency in English; proficiency in an additional European language is advantageous.
3. Data-driven decision-making and prioritization skills.
4. Demonstrated leadership and autonomy.

Candidates must possess at least 8 years of experience in quality and training management roles, with a history of managing partnerships.

Sephora offers a dynamic work environment with opportunities for professional growth through personalized career plans. Employees benefit from working alongside talented teams and leaders, with continuous investment in training and development.

Sephora prides itself on a culture of innovation and inclusivity, encouraging creativity and personal growth. As part of the LVMH family, Sephora is dedicated to reimagining the future of beauty, fostering an environment where employees can thrive and express their unique identities.