Sephora Outbound Manager

Sephora, a leading brand within the Selective Distribution business group, is renowned for its innovative approach to beauty retail. As part of the global luxury conglomerate, Sephora offers a dynamic and diverse workplace, fostering creativity and excellence in the beauty industry.

1. Supervise all outbound operations within and outside the distribution center, ensuring efficient and accurate fulfillment of Retail and e-commerce orders.
2. Lead a team of associates, manage workflows, maintain quality control, and drive continuous improvement in a dynamic environment.
3. Develop and implement specific strategies for Retail and E-Commerce aligned with overall marketing and sales objectives, including planning campaigns for product launches, seasonal promotions, and recovery initiatives.
4. Manage daily outbound operations for Retail and E-Commerce shipments, coordinating with third-party logistics providers.
5. Ensure timely and accurate processing and dispatch of orders for sales channels, overseeing e-commerce order preparation to guarantee correct item and quantity selection per order.
6. Ensure timely delivery of e-commerce orders, minimizing the time from order placement to customer delivery, and reducing returns with parcel service providers.
7. Optimize transportation costs for Retail, E-Commerce, and Omnichannel channels.
8. Negotiate with direct suppliers.
9. Identify areas for improvement in safety, quality, service, and productivity.
10. Implement and optimize operational processes and workflows.
11. Review and resolve any issues related to pending, uncontrollable, or undeliverable orders.

1. Minimum of 3 years of relevant experience in outbound operations management.

1. Strong leadership and team management skills.
2. Proficiency in developing and implementing strategic plans.
3. Excellent negotiation and supplier management abilities.
4. Ability to optimize operational processes and workflows.
5. Strong problem-solving skills and attention to detail.

A minimum of 3 years of experience in outbound operations management is required.

Sephora offers a vibrant work environment with opportunities for professional growth and development, alongside competitive benefits aligned with industry standards.

Sephora fosters a culture of innovation and excellence, encouraging employees to thrive in a dynamic and creative environment. The company values diversity and inclusivity, promoting a collaborative and supportive workplace.