Sephora Operations Manager

Remote • USA

Saturday, December 13, 2025

Sephora, a distinguished leader in the beauty retail sector, is part of the prestigious LVMH group, renowned for its commitment to luxury and innovation. Sephora is dedicated to inspiring its customers and empowering its employees, fostering an environment where diversity is celebrated and creativity is encouraged. With a global presence in over 35 markets, Sephora is at the forefront of reimagining the future of beauty.

1. Drive internal and external execution to achieve metrics aligned with Sephora-defined targets.
2. Conduct regular audits to identify and act on performance opportunities.
3. Define, monitor, and enhance key performance indicators and quality standards.
4. Conduct trend analyses to develop strategies for workflow enhancement and cost minimization.
5. Leverage reporting to analyze operational data and develop action plans.
6. Provide ongoing coaching and mentoring to direct reports.
7. Collaborate with cross-functional teams to facilitate change management.
8. Serve as a subject matter expert on operational processes.

1. 3+ years of experience in contact center leadership or relevant operations.
2. 4+ years of leadership experience in a metrics-driven environment.
3. 4+ years of experience in operational process improvement projects.

1. Proven track record of managing vendor performance and standards.
2. Ability to make informed decisions and manage resources effectively.
3. Motivational and dynamic leadership and mentoring style.
4. Exceptional client services skills.
5. Understanding of care center software and ability to learn new systems quickly.
6. Strong written and verbal communication skills.
7. Strong analytical and problem-solving skills.
8. Detail-oriented with a high degree of accuracy.

A minimum of 3 years in contact center leadership or relevant operations, with 4 years in leadership roles within a metrics-driven environment and operational process improvement projects.

The annual base salary range is $83,810.00 - $111,000.00, with eligibility for bonuses.

Sephora offers a comprehensive benefits package including health, dental, and vision plans, a 401(k) plan, paid time off, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora prides itself on a culture of innovation and inclusivity, where employees are encouraged to unleash their creativity and pursue personal growth. As part of the LVMH family, Sephora's global impact is driven by a shared goal to redefine beauty. The company values diversity and is committed to providing equal opportunities and reasonable accommodations for all employees.