Sephora Operations Manager

London • UK

Monday, February 24, 2025

Sephora, a prominent name in the beauty retail industry, is part of the esteemed LVMH group, known for its commitment to luxury and innovation. As a leading beauty retailer, Sephora offers a diverse range of high-quality skincare, makeup, and fragrance products. The brand prides itself on empowering individuals to express their unique beauty while delivering exceptional customer experiences across its global network of stores.

1. Oversee all aspects of day-to-day store operations, including cash and stock management, ensuring adherence to Sephora’s policies and procedures.
2. Drive operational efficiency by maintaining high standards of cleanliness, stock replenishment, and visual merchandising.
3. Strategically manage stockroom organization to optimize layout and workflow for peak performance.
4. Lead and monitor the delivery process to meet company productivity and timing objectives.
5. Direct cash desk operations, ensuring accuracy, compliance with security protocols, and smooth transactions.
6. Implement cash management procedures, including auditing and resolving discrepancies.
7. Ensure optimal stock levels to prevent shortages and leverage inventory management for revenue growth.
8. Enforce compliance protocols, including cash handling, returns, and transaction policies.
9. Promote good housekeeping practices and minimize hazards and risks in the workplace.
10. Lead the operational and cash desk teams, setting clear expectations and delivering ongoing training on KPIs and best practices.
11. Conduct regular performance reviews for the operational teams, providing constructive feedback and promoting continuous improvement.
12. Collaborate with the Store Director and Customer Experience Manager on employee relations, payroll management, and operational resource allocation.
13. Support team members in resolving challenging situations to ensure high client satisfaction.
14. Educate the team on the impact of operational KPIs and reinforce effective sales techniques.

1. Strong leadership and management skills, capable of motivating and developing a high-performing team.
2. Extensive knowledge of retail operations, policies, and procedures, including stock and cash management.
3. Excellent organizational and time-management skills to prioritize tasks effectively.
4. Strong customer service orientation with proven conflict resolution abilities.
5. Familiarity with digital tools that enhance operational efficiency.
6. Analytical skills to evaluate performance metrics and implement actionable improvement plans.
7. Flexibility to adapt to changing priorities in a fast-paced retail environment.

Extensive experience in retail operations management, with a focus on cash and stock management.

Sephora offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from personalized career plans, training programs, and the chance to work with talented leaders and teams. As part of the LVMH family, Sephora provides a platform for creativity and innovation in the beauty industry.

Sephora fosters an inclusive and innovative culture, where creativity and diversity are celebrated. As part of the LVMH group, Sephora is committed to reimagining the future of beauty, empowering its team members to unleash their creativity and be their best selves. The company values diversity and is dedicated to creating a supportive and inclusive environment for all employees.