Sephora Operations Leader

Sephora is a global beauty retailer known for its broad assortment of prestige cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora operates a fast-paced, trend-driven retail network that emphasizes client experience, visual merchandising and talent development across stores worldwide.

1. Lead day-to-day store operations including inventory management, replenishment and order fulfillment to ensure stock accuracy and availability
2. Direct visual merchandising and promotional set-ups to uphold brand presentation and drive sales
3. Coach, train and develop operations staff on processes, selling behaviours and performance metrics
4. Oversee store maintenance and safety protocols to deliver a secure, welcoming shopping environment
5. Support frontline teams in delivering exceptional client service and achieving store sales targets
6. Manage scheduling, punctuality and attendance expectations; ensure adequate coverage during peak periods (nights, weekends, holidays)

1. Minimum 3 years of supervisory or leadership experience, preferably in retail operations or hospitality
2. Proven ability to lead, motivate and develop front-line teams to meet operational and sales objectives
3. Strong attention to detail, organization and problem-solving aptitude
4. Excellent verbal communication and interpersonal skills
5. Ability to prioritize in a dynamic environment and manage time effectively
6. Physically capable of lifting and carrying up to 50 pounds as required

1. Inventory management
2. Visual merchandising
3. Team coaching and development
4. Staff scheduling
5. Loss prevention and store safety
6. Customer service excellence
7. KPI monitoring and performance tracking
8. Time management
9. Problem solving
10. Effective communication

Minimum 3 years of leadership experience in retail operations or hospitality, with demonstrated success coaching teams and managing store-level operational processes.

High school diploma or equivalent required; some college coursework or retail management training preferred.

Comprehensive healthcare and wellbeing benefits based on eligibility.

Sephora cultivates an inclusive, client-focused retail culture that celebrates creativity and individual expression. The workplace is fast-paced and collaborative, with strong emphasis on talent development and diversity across its teams as part of the LVMH luxury portfolio.