Sephora Operations Leader

Sephora is a leading global beauty retailer and part of the LVMH group, known for its curated assortment of prestige cosmetics, skincare and fragrance. As an employer, Sephora emphasizes client-centric retailing, talent development, and inclusive culture, offering career pathways across store operations, merchandising and corporate functions.

1. Oversee daily store operations including inventory management, replenishment and order fulfilment to ensure product availability and operational efficiency.
2. Lead visual merchandising, promotional set-ups and general store maintenance to uphold Sephora’s brand standards and drive sales.
3. Coach, train and develop operations and sales team members on operational processes, selling behaviors, performance metrics and company initiatives.
4. Partner with the store leadership team to support exceptional client experiences and contribute to meeting store sales and service goals.
5. Ensure adherence to company policies, loss-prevention procedures, safety standards and punctual attendance requirements; maintain staffing and shift coverage (30–40 hours/week).

1. Minimum 3 years of leadership experience in retail operations or hospitality, with a track record of coaching teams to achieve goals.
2. Proven ability to lead and motivate a diverse team in a fast-paced, customer-facing environment.
3. Strong attention to detail, effective problem-solving and organizational skills with the ability to prioritise competing tasks.
4. Excellent verbal communication and interpersonal skills; demonstrated ability to provide constructive feedback and develop talent.
5. Flexible availability for nights, weekends and holiday periods; reliable attendance and punctuality.
6. Physically able to lift and carry up to 50 pounds as required.

1. Inventory management
2. Replenishment and order fulfilment
3. Visual merchandising and promotional execution
4. Team coaching and development
5. Customer service and client experience delivery
6. Operational standards and loss-prevention procedures
7. Time management and prioritization
8. Problem-solving and attention to detail

Minimum 3 years of leadership experience in retail operations or hospitality, including supervising teams and managing inventory/operational processes.

High school diploma or equivalent required; post-secondary coursework or certificate in retail management, business or hospitality is a plus.

Comprehensive healthcare and wellbeing benefits (based on eligibility).

Sephora fosters a fast-paced, client-focused environment that prizes creativity, inclusivity and continuous development. The brand encourages collaboration and internal mobility while maintaining high standards for presentation and customer service.