Sephora Operations Leader

Sephora is a global beauty retailer and employer within the LVMH Group, known for a broad portfolio of prestige cosmetics and a digitally‑forward omnichannel business model. As an employer, Sephora emphasizes career development, inclusive culture, and retail innovation, offering structured training and internal mobility across merchandising, store leadership, and corporate functions.

1. Oversee day-to-day store operations including inventory management, replenishment and order fulfillment to ensure product availability and accuracy.
2. Lead visual merchandising and promotional setups to maintain brand presentation and drive sales performance.
3. Coach, train and develop the operations team on operational processes, selling behaviours, performance metrics and company initiatives.
4. Maintain and enforce Sephora’s operational standards and policies to create a safe, compliant and exceptional client experience.
5. Partner with store leadership and sales teams to support client service goals and contribute to store KPI achievement.
6. Manage scheduling reliability and staffing to meet peak retail periods (nights, weekends, holidays) and ensure adequate coverage.

1. Minimum 2 years of supervisory or leadership experience in retail operations or hospitality; overall minimum 3 years of relevant retail experience.
2. Demonstrated ability to coach and develop front-line teams to meet business and service objectives.
3. Strong attention to detail, organizational aptitude and effective problem‑solving skills.
4. Excellent verbal communication and interpersonal skills with proven ability to motivate others.
5. Availability to work a flexible retail schedule, including nights, weekends and holidays; dependable attendance and punctuality.
6. Physically able to lift and carry up to 50 pounds as required.

1. Inventory management
2. Replenishment
3. Order fulfillment
4. Visual merchandising
5. Team coaching and development
6. Operational standards compliance
7. Time management
8. Problem solving
9. Customer service communication

Minimum 3 years of relevant retail experience with at least 2 years in a leadership or supervisory capacity overseeing operations, inventory or merchandising.

High school diploma or equivalent required; post-secondary coursework or certification in retail management, merchandising or a related field preferred.

Comprehensive healthcare and wellbeing benefits (based on eligibility).

Sephora fosters an inclusive, client-centric culture focused on innovation, diversity and personal development. The retail environment prizes creativity in brand presentation and invests in training to promote internal career progression.