Sephora Operations Leader

Sephora is a global beauty retailer known for its broad assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand combines luxury retail standards with fast-paced innovation and an emphasis on experiential client service. Sephora attracts employees who are customer-obsessed, diversity-minded and growth-oriented.

1. Oversee daily store operations including inventory management, replenishment and order fulfillment to maintain stock accuracy and availability.
2. Lead visual merchandising, promotional set-ups and general store maintenance to ensure brand presentation and sales objectives are met.
3. Coach, develop and schedule the operations team; drive performance through training on operational processes, selling behaviours and performance metrics.
4. Support and elevate the client experience by partnering with sales teams to deliver exceptional customer service and achieve store goals.
5. Ensure compliance with company policies, safety procedures and loss-prevention practices to create a secure shopping environment.
6. Maintain reliable attendance and flexible availability to cover peak retail periods (nights, weekends, holidays) and meet required weekly hours (30–40 hrs/week).

1. Minimum 2 years of leadership experience in retail operations or hospitality; 3+ years preferred.
2. Demonstrated ability to lead, coach and motivate teams to achieve operational and sales targets.
3. Strong attention to detail with excellent problem-solving, organizational and time-management skills.
4. Effective verbal communication and interpersonal skills; ability to foster inclusivity and teamwork.
5. Physically able to lift and carry up to 50 pounds as required by store operations.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising
4. Store maintenance
5. Team leadership and coaching
6. Performance metrics and reporting
7. Customer service
8. Problem-solving and organizational skills

Minimum 2 years of leadership experience in retail operations or hospitality with a track record of managing teams, controlling inventory and executing merchandising standards in a high-volume store environment; 3+ years preferred.

High school diploma or equivalent required; post-secondary coursework or a degree in business, retail management or hospitality is preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora fosters an inclusive, client-centric workplace that values creativity, continuous learning and diversity. Employees operate in a dynamic retail environment where coaching, performance development and brand presentation are central to daily work.