Sephora Operations Consultant

Waterloo • Canada

Wednesday, June 18, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a vanguard in the beauty industry, renowned for its extensive range of luxury products, expert service, and innovative shopping experiences. With approximately 1,900 stores across 29 countries, Sephora continues to expand its presence, particularly in North America, where it operates over 360 stores. The brand's North American headquarters are situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide exceptional client service, ensuring a friendly, professional, and knowledgeable experience for customers during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization standards within the cashier zone, adhering to Sephora’s merchandising concepts.
4. Participate in programs aimed at reducing shortage and loss.
5. Perform timely receipt and processing of shipments, organizing and maintaining the stockroom according to company standards.
6. Process transfers, damages, and testers per company guidelines, and communicate any missing or damaged visual elements to the Operations Supervisor.
7. Ensure compliance with safety, tidiness, and sampling policies and procedures.
8. Communicate inventory issues or concerns to Supervisors, Assistant Managers, or the Store Manager.
9. Participate in inventory control activities and be cross-trained in cashier functions.

1. 1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficient computer, arithmetic, and organizational skills.
2. Ability to multi-task while attending to client and business needs.
3. Effective time management, problem-solving, and communication skills.
4. Flexible availability, including evenings, weekends, and holidays.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School diploma or equivalent.

Opportunity to work in a fragrance-filled environment with potential for career growth within a leading luxury brand.

Sephora fosters an inclusive and dynamic work environment, encouraging innovation and excellence. The brand values diversity and offers a collaborative atmosphere where employees are empowered to deliver exceptional service and drive the business forward.