Sephora Operations Consultant

Waterloo • Canada

Monday, March 24, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneer in the beauty industry, renowned for its extensive range of prestige products, expert service, and innovative shopping experiences. With approximately 1,900 stores in 29 countries and a growing presence in North America, Sephora continues to set the standard for beauty retail. The brand's North American headquarters is located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable service to clients during store business hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and mobile POS systems.
3. Maintain standards of cleanliness and organization within the cashier zone and uphold Sephora’s merchandising concepts.
4. Participate in programs to reduce shortage and loss.
5. Perform timely receipt and processing of shipments, and organize the stockroom according to company standards.
6. Process transfers, damages, and testers per company standards, and communicate any missing or damaged visual elements to the Operations Supervisor.
7. Ensure compliance with safety, tidiness, and sampling policies and procedures.
8. Communicate inventory issues or concerns to Supervisors, Assistant Managers, or the Store Manager.
9. Participate in inventory control and be cross-trained in cashier functions.

1. 1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.
2. High School diploma or equivalent.
3. Flexible availability, including evenings, weekends, and holidays.

1. Strong computer, arithmetic, and organizational skills.
2. Ability to multitask while attending to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a fragrance-filled environment with opportunities for career growth within a leading luxury brand.

Sephora fosters a dynamic and inclusive workplace culture, emphasizing innovation, client satisfaction, and professional development. As part of the LVMH group, employees enjoy a vibrant environment that encourages creativity and excellence.