Sephora Operations Consultant

Toronto • Canada

Thursday, February 20, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, is renowned for its innovative approach in the beauty industry, offering a diverse range of prestigious products and exceptional customer service. With over 1,900 stores in 29 countries, Sephora continues to expand its presence, particularly in North America, where it operates more than 360 stores. The brand's commitment to excellence is reflected in its interactive shopping environments and cutting-edge retail strategies.

1. Provide professional and knowledgeable client service during store hours.
2. Assist in training cashiers and consultants on POS and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone.
4. Support Sephora's merchandising concepts and participate in shortage reduction programs.
5. Timely receipt and processing of shipments.
6. Organize and maintain stockroom according to company standards.
7. Process transfers, damages, and testers per company guidelines.
8. Communicate inventory issues to supervisors or managers.
9. Ensure compliance with sampling policies and procedures.
10. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom role.
2. High School diploma or equivalent.
3. Flexible availability, including evenings, weekends, and holidays.

1. Proficiency in computer and arithmetic skills.
2. Strong organizational skills.
3. Ability to multitask while attending to client and business needs.
4. Effective time management and problem-solving skills.
5. Strong communication skills.

1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.

High School diploma or equivalent.

Opportunities for professional development and career advancement within a leading global luxury group.

Sephora fosters a dynamic and inclusive workplace culture that emphasizes innovation, collaboration, and excellence in service. As part of the LVMH group, employees are encouraged to contribute to the brand's legacy of luxury and creativity.