Sephora Operations Consultant

Peterborough • Canada

Monday, April 14, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneering force in the beauty industry, renowned for its extensive range of prestigious products, expert and unbiased service, and innovative shopping experiences. With approximately 1,900 stores in 29 countries, Sephora continues to expand its presence, boasting over 360 stores across North America. The brand's North American headquarters is located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable client service during store business hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising concepts.
4. Participate in programs to reduce shortage and loss.
5. Perform timely shipment receipt and processing.
6. Organize and maintain the stockroom according to company standards.
7. Process transfers, damages, and testers as per company guidelines.
8. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
9. Ensure compliance with sampling policies and procedures.
10. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.
3. Flexible availability, including evenings, weekends, and holidays.

1. Strong computer, arithmetic, and organizational skills.
2. Ability to multi-task while attending to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School diploma or equivalent.

Flexible working hours and the opportunity to work in a dynamic and fragrance-filled environment.

Sephora fosters an inclusive and innovative culture, encouraging employees to engage with clients through expert service and to contribute to the brand's reputation as a beauty industry leader. The company values diversity and creativity, providing a vibrant and supportive workplace.