Sephora Operations Consultant

Ottawa • Canada

Friday, August 29, 2025

Sephora, a distinguished entity within the LVMH Moet Hennessy Louis Vuitton conglomerate, stands as a vanguard in the beauty industry, celebrated for its extensive range of luxury products, expert service, and innovative retail environment. With a robust presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its influence, particularly in North America, where it operates over 360 stores. The brand's North American headquarters are strategically located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide exemplary client service, offering professional and knowledgeable assistance during store hours.
2. Support the Operations Supervisor in maintaining stockroom organization and merchandise updates.
3. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
4. Ensure cleanliness and organization within the cashier zone, adhering to Sephora’s merchandising standards.
5. Participate in programs aimed at reducing shortage and loss.
6. Execute shipment receipt and processing efficiently, maintaining stockroom organization per company standards.
7. Process transfers, damages, and testers according to company guidelines.
8. Communicate inventory issues to Supervisors or Store Management.
9. Adhere to sampling policies and procedures, and participate in inventory control.
10. Cross-train in cashier functions as designated.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficiency in computer use and arithmetic.
2. Strong organizational skills.
3. Ability to multitask while maintaining attention to client and business needs.
4. Effective time management, problem-solving, and communication skills.
5. Flexible availability, including evenings, weekends, and holidays.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a dynamic, fragrance-filled environment with opportunities for career growth within a leading luxury brand.

Sephora fosters an innovative and inclusive culture, emphasizing professional development and excellence in client service. As part of the LVMH group, employees are immersed in a world of luxury and creativity.