Sephora Operations Consultant

Ottawa • Canada

Thursday, July 24, 2025

Sephora, a distinguished subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a vanguard in the beauty retail industry. Renowned for its extensive collection of premium products and innovative shopping experiences, Sephora operates approximately 1,900 stores across 29 countries, including over 360 locations in North America. With its North American headquarters in San Francisco and additional corporate offices in New York, Montreal, and Toronto, Sephora continues to lead the market with its commitment to excellence and customer satisfaction.

1. Provide exemplary client service by offering knowledgeable and professional assistance during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising standards.
4. Participate in programs aimed at reducing shortage and loss.
5. Efficiently manage shipment receipt and processing, ensuring stockroom organization aligns with company standards.
6. Process transfers, damages, and testers according to company protocols.
7. Communicate inventory issues to supervisors and managers.
8. Ensure compliance with sampling policies and procedures.
9. Participate in inventory control and be cross-trained in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom role.
2. High School diploma or equivalent.

1. Proficiency in computer and arithmetic skills.
2. Strong organizational capabilities.
3. Ability to multitask while attending to client and business needs.
4. Effective time management and problem-solving skills.
5. Excellent communication skills.
6. Flexible availability, including evenings, weekends, and holidays.

1-2 years of experience in the retail or client service industry, ideally within a stockroom capacity.

High School diploma or equivalent.

Work in a dynamic, fragrance-filled environment with opportunities for career growth and development.

Sephora fosters an inclusive and innovative workplace culture, emphasizing professional growth and a commitment to excellence in customer service. As part of the LVMH group, employees are immersed in a luxury retail environment that values creativity, collaboration, and continuous improvement.