Sephora Operations Consultant

Ottawa • Canada

Tuesday, July 15, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a vanguard in the beauty industry, renowned for its extensive range of prestige products, expert service, and innovative retail environment. With a global presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its influence, particularly in North America where it operates over 360 stores. The brand's North American headquarters is situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable client service during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising concepts.
4. Participate in programs aimed at reducing shortage and loss.
5. Perform timely shipment receipt and processing, and organize stockroom per company standards.
6. Process transfers, damages, and testers according to company protocols.
7. Ensure safety and tidiness standards are consistently met.
8. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
9. Ensure compliance with sampling policies and procedures.
10. Participate in inventory control and be cross-trained in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficiency in computer, arithmetic, and organizational tasks.
2. Ability to multitask while attending to client and business needs.
3. Effective time management, problem-solving, and communication skills.
4. Flexible availability, including evenings, weekends, and holidays.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a fragrance-filled environment with opportunities for career growth within a leading global luxury group.

Sephora fosters a dynamic and inclusive workplace culture, emphasizing innovation, client satisfaction, and employee development. As part of the LVMH group, employees are encouraged to excel and grow within a prestigious and globally recognized brand.