Sephora Operations Consultant

Ottawa • Canada

Monday, April 28, 2025

Sephora, a distinguished subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a vanguard in the beauty retail sector. Renowned for its extensive selection of prestigious products, expert service, and pioneering shopping experiences, Sephora operates approximately 1,900 stores across 29 countries. In North America, it boasts over 360 locations, with its regional headquarters in San Francisco and additional corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable client service during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora’s merchandising standards.
4. Participate in programs to reduce shortage and loss.
5. Perform timely shipment receipt and processing.
6. Organize and maintain the stockroom according to company standards.
7. Process transfers, damages, and testers per company guidelines.
8. Check in all visual elements and report missing or damaged pieces to the Operations Supervisor.
9. Ensure safety and tidiness standards are consistently upheld.
10. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
11. Ensure compliance with sampling policies and procedures.
12. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficiency in computer and arithmetic skills.
2. Strong organizational abilities.
3. Ability to multitask while addressing client and business needs.
4. Effective time management, problem-solving, and communication skills.
5. Flexible availability, including evenings, weekends, and holidays.

1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a fragrance-filled environment with the opportunity to engage with a wide array of prestigious beauty products.

Sephora fosters a dynamic and inclusive workplace culture, emphasizing innovation, collaboration, and professional growth. As part of the LVMH group, employees benefit from being part of a global leader in luxury goods, with opportunities for career advancement and development.