Sephora Operations Consultant

Ottawa • Canada

Monday, April 28, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, is a pioneering force in the beauty industry, renowned for its extensive range of prestige products, expert and impartial service, and innovative shopping experiences. With approximately 1,900 stores in 29 countries, Sephora continues to expand its presence, including over 360 locations across North America. The brand's North American headquarters is situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable service to clients during store business hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora’s merchandising concepts.
4. Participate in programs to reduce shortage and loss.
5. Perform timely shipment receipt and processing, and organize stockroom according to company standards.
6. Process transfers, damages, and testers in compliance with company standards.
7. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
8. Ensure compliance with sampling policies and procedures.
9. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.
3. Flexible availability, including evenings, weekends, and holidays.

1. Strong computer, arithmetic, and organizational skills.
2. Ability to multi-task while attending to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in the retail or client service industry, preferably within a stockroom environment.

High School diploma or equivalent.

Work in a dynamic, fragrance-filled environment with opportunities for career growth within the global luxury group LVMH.

Sephora fosters a collaborative and innovative workplace culture, emphasizing professional development and a commitment to providing exceptional client experiences. As part of the LVMH group, employees are immersed in a world of luxury and excellence.