Sephora Operations Consultant

Ottawa • Canada

Friday, April 18, 2025

Sephora, a subsidiary of the esteemed LVMH Moet Hennessy Louis Vuitton group, stands as a beacon of innovation in the beauty industry. Renowned for its extensive range of luxury products and expert, unbiased service, Sephora operates approximately 1,900 stores across 29 countries. With a strong presence in North America, Sephora continues to expand its influence, offering a dynamic and interactive shopping experience. The company's North American headquarters are located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide professional and knowledgeable client service during store hours.
2. Assist in training cashiers and consultants on POS and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone.
4. Adhere to Sephora’s merchandising concepts and participate in shortage reduction programs.
5. Perform timely shipment receipt and processing.
6. Organize and maintain stockroom according to company standards.
7. Process transfers, damages, and testers as per company protocols.
8. Communicate inventory issues to Supervisors or Store Managers.
9. Ensure compliance with sampling policies and procedures.
10. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom role.
2. High School diploma or equivalent.
3. Flexible availability, including evenings, weekends, and holidays.

1. Proficient in computer and arithmetic skills.
2. Strong organizational abilities.
3. Effective multi-tasking and time management skills.
4. Excellent problem-solving and communication skills.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School diploma or equivalent.

Sephora offers a dynamic work environment with opportunities for career growth and development within the luxury retail sector.

Sephora fosters an innovative and inclusive culture, emphasizing professional growth and a commitment to excellence in client service. As part of the LVMH group, employees are part of a prestigious network dedicated to luxury and quality.