Sephora Operations Consultant

Montreal • Canada

Thursday, January 9, 2025

Sephora, a leading beauty retailer, is part of the prestigious LVMH group, which is renowned for its portfolio of over 70 luxury brands including Louis Vuitton, Celine, and Dior. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment, offering employees the opportunity to work alongside some of the most skilled professionals in the industry.

1. Provide friendly, professional, and competent customer service during store hours.
2. Assist in training cashiers and advisors on point-of-sale systems.
3. Maintain cleanliness and organization in the cashier area.
4. Contribute to Sephora's merchandising concepts.
5. Participate in programs aimed at reducing shortages and losses.
6. Receive and process shipments in a timely manner.
7. Organize and maintain stock according to company standards.
8. Process transfers, damages, and testers as per company policies.
9. Verify visual elements and report missing or damaged items to the operations supervisor.
10. Ensure safety and order standards are upheld at all times.
11. Communicate stock-related issues to supervisors, assistant managers, or store directors.
12. Ensure compliance with sampling policies and procedures.
13. Participate in inventory control.
14. Designated consultants will be trained in cashier functions.

1. 1 to 2 years of experience in retail or customer service, preferably in a warehouse setting.
2. Strong computer, arithmetic, and organizational skills.
3. Ability to multitask while being attentive to customer and business needs.
4. Effective time management, problem-solving, and communication skills.
5. High school diploma or equivalent.
6. Flexible availability, including evenings, weekends, and holidays.

1. Customer service
2. Training and development
3. Merchandising
4. Inventory management
5. Organizational skills
6. Time management
7. Problem-solving
8. Communication

1 to 2 years of experience in retail or customer service, preferably in a warehouse setting.

High school diploma or equivalent.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in training to develop personalized career plans.

Sephora prides itself on a collaborative and inclusive culture where employees are encouraged to learn and grow. The company invests heavily in education and career development, ensuring that team members can achieve their professional goals.