Sephora Operations Consultant

Owned by LVMH Moet Hennessy Louis Vuitton, Sephora is a leading beauty retailer known for its wide range of prestige products, expert service, and innovative shopping environment. Sephora operates approximately 1,900 stores in 29 countries, with over 360 stores in North America. The company has its North American headquarters in San Francisco and corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable service to clients during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone.
4. Assist in maintaining Sephora’s merchandising concepts.
5. Participate in programs to reduce shortage/loss.
6. Perform shipment receipt and processing in a timely manner.
7. Organize and maintain stockroom per company standards.
8. Process transfers, damages, and testers per company standards.
9. Check in all visual elements and report missing/damaged pieces to Operations Supervisor.
10. Ensure safety and tidiness standards are respected and maintained.
11. Communicate inventory issues/concerns to supervisors or managers.
12. Ensure compliance with sampling policies and procedures.
13. Participate in inventory control.
14. Cross-train in cashier functions.

1. 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
2. High School graduate or equivalent.
3. Flexible availability including evenings, weekends, and holidays.

1. Good computer, arithmetic, and organizational skills.
2. Ability to multi-task while being attentive to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in the retail/client service industry, preferably in a stockroom capacity.

High School graduate or equivalent.

Work in a fragrance-filled environment. Physical requirements include lifting and carrying up to 50 pounds, and bending and stretching to stock shelves.

Sephora offers an interactive and innovative shopping environment. The position is based in Montreal, Canada.