Sephora Operations Consultant

Montreal • Canada

Monday, December 30, 2024

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a beacon of innovation in the beauty industry. Renowned for its extensive range of premium products and expert, unbiased service, Sephora offers an interactive shopping experience that is second to none. With approximately 1,900 stores in 29 countries, including over 360 in North America, Sephora continues to expand its influence in the beauty sector. The company maintains its North American headquarters in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable service to clients during store business hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain standards of cleanliness and organization within the cashier zone.
4. Support the implementation of Sephora's merchandising concepts and participate in programs to reduce shortage/loss.
5. Perform shipment receipt and processing in a timely manner.
6. Organize and maintain the stockroom according to company standards.
7. Process transfers, damages, and testers per company standards.
8. Ensure compliance with safety, tidiness, and sampling policies.
9. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
10. Participate in inventory control and be cross-trained in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.
3. Flexible availability including evenings, weekends, and holidays.

1. Proficiency in computer, arithmetic, and organizational skills.
2. Ability to multitask while being attentive to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.

High School diploma or equivalent.

Flexible work schedule and opportunities for professional growth within a leading global beauty brand.

Sephora fosters a dynamic and inclusive workplace culture, emphasizing innovation, collaboration, and a commitment to excellence. Employees are encouraged to bring their unique perspectives and ideas to the table, contributing to the brand's ongoing success and evolution.