Sephora Operations Consultant

Markham • Canada

Tuesday, May 13, 2025

Sephora, a distinguished subsidiary of LVMH Moet Hennessy Louis Vuitton, is renowned for its innovative approach to beauty retailing. With a vast network of approximately 1,900 stores across 29 countries, Sephora offers an unparalleled selection of prestige products, expert service, and a dynamic shopping environment. In North America, Sephora has established a significant presence with over 360 stores, including its Canadian headquarters in Toronto.

1. Provide friendly, professional, and knowledgeable service to clients during store business hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain standards of cleanliness and organization within the cashier zone.
4. Support Sephora’s merchandising concepts and participate in programs to reduce shortage/loss.
5. Perform shipment receipt and processing in a timely manner, and organize stockroom per company standards.
6. Process transfers, damages, and testers according to company standards.
7. Check in all visual elements and communicate any missing or damaged pieces to the Operations Supervisor.
8. Ensure safety and tidiness standards are respected and maintained at all times.
9. Communicate inventory issues or concerns to Supervisors, Assistant Managers, or Store Manager.
10. Ensure compliance with sampling policies and procedures and participate in inventory control.
11. Cross-train in cashier functions as designated.

1. 1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.
2. High School diploma or equivalent.
3. Flexible availability including evenings, weekends, and holidays.

1. Good computer, arithmetic, and organizational skills.
2. Ability to multi-task while being attentive to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a fragrance-filled environment with opportunities for career advancement within a leading global luxury group.

Sephora fosters a vibrant and inclusive workplace culture, emphasizing innovation, collaboration, and a commitment to providing exceptional client experiences. As part of the LVMH group, employees are encouraged to grow and develop within a dynamic and prestigious luxury retail environment.