Sephora Operations Consultant

Lévis • Canada

Tuesday, February 18, 2025

Sephora, a leading global beauty retailer, operates under the prestigious LVMH conglomerate, which is renowned for its portfolio of over 70 distinguished luxury brands including Louis Vuitton, Celine, and Dior. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment that encourages professional growth and development.

1. Collaborate with the Operations Supervisor to maintain stockroom organization and merchandise updates.
2. Provide friendly, professional, and knowledgeable customer service during store hours.
3. Assist in training cashiers and advisors on point-of-sale systems and SPM.
4. Maintain cleanliness and organization standards at the checkout area.
5. Contribute to Sephora's merchandising concepts and participate in loss prevention programs.
6. Receive and process shipments promptly, organizing stock per company standards.
7. Handle transfers, damages, and testers according to company protocols.
8. Verify visual elements and report missing or damaged items to the Operations Supervisor.
9. Ensure safety and order standards are consistently met and maintained.
10. Communicate stock-related issues to supervisors, assistant managers, or store directors.
11. Ensure compliance with sampling policies and procedures.
12. Participate in inventory control activities.
13. Designated consultants will be trained in cashier functions.

1. 1 to 2 years of experience in retail or customer service, preferably in a warehouse environment.
2. Strong computer, arithmetic, and organizational skills.
3. Ability to multitask while being attentive to customer and business needs.
4. Effective time management, problem-solving, and communication skills.
5. High school diploma or equivalent.
6. Flexible availability, including evenings, weekends, and holidays.

1. Customer service excellence
2. Merchandising knowledge
3. Inventory management
4. Organizational skills
5. Time management
6. Problem-solving
7. Communication skills
8. Multitasking ability

1 to 2 years of experience in retail or customer service, preferably in a warehouse setting.

High school diploma or equivalent.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests heavily in training to develop personalized career plans, enabling employees to achieve their professional goals.

Sephora prides itself on a collaborative and innovative workplace culture, where employees work alongside some of the most skilled professionals in the industry. The company emphasizes continuous learning and development, ensuring that team members are equipped to succeed and grow within the organization.